FAQs

Frequently Asked Questions
Below are some of the most common questions we receive. Don't see what's on your mind? Contact us at support@pippd.com for additional assistance.
Shipping

It depends on when the order is placed:

  • Monday through Friday before 2PM CST
    Most orders will ship on the same day.
  • Monday through Friday from 2PM to 4:30PM CST
    Orders may still ship out the same day if carrier pickup has not occurred. Otherwise, it will be shipped on the next business day.
  • After 4:30PM CST, on a weekend, or Federal Holiday
    Orders ship the next business day.

Within 1 to 4 days. Customers near North Texas (where we're located) often receive their order in 1 day. Some areas in far Northeastern and Northwestern States take 4 business days. AK, HI, and other US territories may require additional time to arrive. FedEx may not deliver to your address on weekends so additional time may be required.

Denton, Texas (We love Denton!)

Shipping is free at $49 (NOW $35, for a limited time). Orders under $49 (NOW $35, for a limited time) are charged a flat rate of $6.95.

FedEx Express or FedEx Ground except in the following situations: a PO Box is provided at checkout, the ship-to address is outside the US Lower 48, or FedEx does not deliver to your address. Any orders not shipped with FedEx will be shipped with the USPS.

Payments

Adding items
To find the items you would like to order you can use the search bar, use the navigation menus to browse different categories, and/or you can browse similar items on each product's page. Click on a product to see more details, or click on the red "Add to cart" button to add 1 to your cart.

Your cart
When you have added all desired items, you may proceed to your cart by clicking the cart symbol on the top right of the page. Here you can view your subtotal, shipping details, all items and quantities that you are ordering, and you can leave a gift note or note to us. When eligible for free shipping you will see a green bar with shipping details above your items. When you're ready, choose from any of the desired payment processors. The options available may depend on what type of device you're using. Popular options are Apple Pay, Shop Pay, Google Pay, and PayPal. If you would like to checkout using a credit, debit, or gift card, click the red "Checkout" button.

Using a discount code
If you have a discount code, you may enter it any time between now and when payment is submitted. If you're on a tablet or mobile device, click 'Show order summary' at the top of the page to reveal the discount code box.

Checking out - shipping information
On the checkout page, if you haven't logged in, you may do so now by clicking "Log in" at the top right. If you have set a default shipping address, this information will automatically populate for you. If you prefer to checkout without an account, you may enter your email or phone number (either is required), and fill out your shipping address. Click the blue 'Continue to shipping' button when you're ready.

Checking out - shipping method
Next, choose your desired Shipping Method. In many cases, you may only have 1 option. For example, on all orders of $49 or more you'll only see the Free 2-4 Day Shipping option. Click the blue 'Continue to payment' button.

Checking out - payment method
Now you may enter your credit card information (or you have another opportunity to choose PayPal at this point). Your billing address is automatically selected as your shipping address. Click the 'Use a different billing address' option and enter your information if it is different. Click the 'Save my information for a faster checkout' option if you'd like to save time at checkout on your next order.

Checking out - final steps
Before you place your order, you may review your contact, ship to, shipping method, and payment details from this page. Any discounts will be reflected in your order total. When you’re ready, click the blue button that says “Complete order.” We’ll send you an email (or text if you didn't provide your email) confirming your order.

Checking out - please note
To place an order, you may checkout as a guest or create/login to your account. We recommend proceeding to checkout using your account so you can easily view your order status and details after purchase.

When checking out as a guest we do not require that you provide an email address but recommend that you do in case we need to contact you, and so you can receive emails regarding your order.

Your payment method will be charged when you have completed checkout and submitted payment. Your credit card and/or bank statement will read SP * PIPPD.COM.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

We do not store this information but there is an option to select 'Save my information for a faster checkout' when you are checking out with a credit or debit card. If you choose to do this, you must enter a mobile phone number when prompted so that next time you check out here, you’ll receive a code by text message to securely purchase with Shop Pay. By signing up, you agree to Shop Pay's Privacy Policy and Terms of Service.

Make sure the billing address matches the address on file with your credit card and/or bank. Check to make sure you have entered the name, credit card number, expiration, and CVV (code typically found on the back of the card) exactly the way you see it on the card.

Returns

Yes, we do! We want your experience with us to be stress-free and exceptional, so we offer free returns on unused, unopened items within 30 days!
Click here for more details

Returns are free for unused, unopened items within 30 days of purchase. There are no restocking fees either! Simply Contact us here to get started on a return.

On the return request form, we ask that you provide the order ID, desired item(s) to return, if you're able to use the original or similar shipping package, your ship-from address, and return reason. If you do not have some of this information, not a problem - you can still start your return request here, and we'll work with you to gather the necessary information.

Support

You can ask a question directly on a product page. Look for the Customer questions & answers section under the product details. Click the Ask us a question link, type your question, fill in your name and email, and click the red 'Post question' button. Our support team will receive your question and work to answer you as quickly as possible.

You can also email us at support@pippd.com with your question. Just be sure to let us know which item you're asking about by providing the title, MPN, or link to the product.

You can email us at support@pippd.com, and we'll get back to you as soon as possible.

Monday through Friday, 9am to 5pm CST but we also have personnel periodically checking emails outside of these hours.

Yes! We're located in Denton, Texas so if you're able to and would prefer to pick up your order, please email us at support@pippd.com and we'll provide additional details. Be sure to let us know before your order is placed or we may ship out your order.