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Save with $5 Discounts | Details
Save with $5 Discounts | Details

FAQs

Frequently Asked Questions
Below are some of the most common questions we receive. Don't see what's on your mind? Contact us at support@pippd.com for additional assistance.
Shipping

On the same or next business day from when the order is placed.

We offer three shipping options:

USPS First Class Package: for orders that weigh under 1 lb, starting under $4. Price based on destination and weight. Estimated to arrive in 2-8 business days.

Standard: this is the Free shipping option offered at checkout when your product total is $55 or more. Typically, it takes 2-8 business days for delivery, and may be shipped with any USPS or UPS shipping service.

Express: barring any unusual delays, your order will arrive in about 1 to 4 business days depending on destination. We may ship your order via USPS Priority Mail or UPS Ground.

An estimated delivery window is provided for each option during checkout.

Denton, Texas (North of Dallas)

Free on orders of $55 or more.
USPS First Class Package service is calculated depending on destination for packages under 1 pound. Starting under $4 for many locations.
Expedited Shipping is $9.95 on all orders.

USPS or UPS. Carrier used depends on a variety of factors including total package weight, package dimensions, and service selected.

Payments

Adding items
To find the items you would like to order you can use the search bar, use the navigation menus to browse different categories, and/or you can browse similar items on each product's page. Click on a product to see more details, or click on the blue "Add to cart" button to add 1 to your cart.

Your cart
When you have added all desired items, you may proceed to your cart by clicking the cart symbol on the top right of the page. Here you can view your subtotal, shipping details, all items and quantities that you are ordering, and you can leave a gift note or note to us. When you're ready, choose from any of the desired payment processors. The options available may depend on what type of device you're using. Popular options are Apple Pay, Shop Pay, Google Pay, and PayPal. If you would like to checkout using a credit, debit, or gift card, click the red "Checkout" button.

Using a discount code
If you have a discount code, you may enter it any time between now and when payment is submitted. If you're on a tablet or mobile device, click 'Show order summary' at the top of the page to reveal the discount code box.

Checking out - shipping information
On the checkout page, if you haven't logged in, you may do so now by clicking "Log in" at the top right. If you have set a default shipping address, this information will automatically populate for you. If you prefer to checkout without an account, enter your email, and fill out your shipping address. Click the blue 'Continue to shipping' button when you're ready.

Checking out - shipping method
Next, choose your desired shipping method, then click the blue 'Continue to payment' button.

Checking out - payment method
Now you may enter your credit card information (or you have another opportunity to choose PayPal at this point). Your billing address is automatically selected as your shipping address. Click the 'Use a different billing address' option and enter your information if it is different. Click the 'Save my information for a faster checkout' option if you'd like to save time at checkout on your next order.

Checking out - final steps
Before you place your order, you may review your contact, ship to, shipping method, and payment details from this page. Any discounts will be reflected in your order total. When you’re ready, click the blue button that says “Complete order.” We’ll send you an email (or text if you didn't provide your email) confirming your order.

Checking out - please note
To place an order, you may checkout as a guest or create/login to your account. We recommend proceeding to checkout using your account so you can easily view your order status and details after purchase.

Your payment method will be charged when you have completed checkout and submitted payment. Your credit card and/or bank statement will read SP * PIPPD.COM.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

We do not store this information but there is an option to select 'Save my information for a faster checkout' when you are checking out with a credit or debit card. If you choose to do this, you must enter a mobile phone number when prompted so that next time you check out here, you’ll receive a code by text message to securely purchase with Shop Pay. By signing up, you agree to Shop Pay's Privacy Policy and Terms of Service.

Make sure the billing address matches the address on file with your credit card and/or bank. Check to make sure you have entered the name, credit card number, expiration, and CVV (code typically found on the back of the card) exactly the way you see it on the card.

Returns

Yes, we do! We want your experience with us to be stress-free and exceptional, so we offer free returns on unused, unopened items within 30 days!
Click here for more details

Returns are free for unused, unopened items within 30 days of purchase. There are no restocking fees either! Simply Contact us here to get started on a return.

On the return request form, we ask that you provide the order ID, desired item(s) to return, if you're able to use the original or similar shipping package, your ship-from address, and return reason. If you do not have some of this information, not a problem - you can still start your return request here, and we'll work with you to gather the necessary information.

Support

You can ask a question directly on a product page. Look for the FAQ tab under the images. Click the Question? Let us know! link, type your question, fill in your name and email, and click the "Submit Question" button. Our support team will receive your question and work to answer you as quickly as possible.

You can also email us at support@pippd.com with your question. Just be sure to let us know which item you're asking about by providing the title, MPN, or link to the product.

You can email us at support@pippd.com, and we'll get back to you as soon as possible.

Monday through Friday, 9am to 5pm CST but we also have personnel periodically checking emails outside of these hours.

Yes! We're located in Denton, Texas so if you're able to and would prefer to pick up your order, please email us at support@pippd.com and we'll provide additional details. Be sure to let us know before your order is placed or we may ship out your order.