Orders are shipped via FedEx Ground and FedEx Express except in the following situations: a PO Box is provided at checkout, the ship-to address is outside the US Lower 48, FedEx does not deliver to your address, or the order requires an irregularly shaped package (i.e. extra-large, cylindrical). Any orders not shipped with FedEx will be shipped with the USPS.
Customers near North Texas (where we're located) often receive their order in 1 day. See transit map for additional delivery estimates.
HANDLING & TRANSIT TIMES
Most orders placed before 2PM CST, Monday through Friday, ship out the same day the order is placed. Your order may still ship out the same day if placed before 4:30PM CST if our carrier pickup has not occurred. Otherwise, orders will ship the next business day.
Orders placed after 2PM CST, on a Saturday or Sunday, or on a Federal Holiday will ship the next business day.
All orders are shipped from our warehouse located in Denton, TX.
Most orders are delivered on time. On rare occasions an order may show up after the estimated delivery date. Reasons for delay may be:
- If signature is required and an adult is not present at time of delivery,
- the ship-to address is not valid or missing information, i.e. a missing apartment or suite number,
- severe weather conditions
TRACKING & DELIVERY
All orders are shipped with a tracking number. Provide your email at checkout to receive your tracking number when the order ships. If you only provide your phone number at checkout, the tracking information will be texted to you.
You may also sign up for order updates to be sent to your mobile phone after checkout. See the order status page to sign up.
Contact us at firstname.lastname@example.org with any additional questions.
WE ARE NOW SHIPPING TO CANADA!
We now offer shipping to Canada using calculated rates via USPS. Delivery estimates are longer than what is stated on our product pages, and free shipping discounts do not apply. Typically, packages take 11 to 20 business days to arrive.
To ensure safe delivery, a signature may be required for delivery of high value orders.